Puttshack Privacy Policy
Revised: November 30, 2023
Introduction
Puttshack USA Inc. (“Puttshack”) is committed to respecting and protecting your personal data.
The following privacy policy outlines that we are committed to ensuring privacy and security of your data and shows the general processes we go through once you provide your information.
The following also details what information we collect from you and when it is used to protect your privacy and legal rights to your data. We also advise how best to contact us should you want us to stop using your data at any time.
If you have any questions or comments on this Privacy Policy, please do not hesitate to contact us as described in the ‘Contact Us’ section below.
PLEASE REVIEW THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS FOR THE WEBSITE CAREFULLY. AS PERMITTED BY APPLICABLE LAW, YOUR USE OF THE WEBSITE SIGNIFIES YOU HAVE READ, UNDERSTOOD AND AGREE TO THIS PRIVACY POLICY AND THE APPLICABLE TERMS AND CONDITIONS.
What Data Puttshack Collects
As soon as you visit our website, our web server will automatically record an anonymous profile of which website you visited us from, pages you have visited and what sequence, and the date and length of your visit. This information may also include things like geolocation, what links on the site you click on, what time it is, etc. This is aggregated data and does not identify you specifically.
We collect and store personally identifiable data that you voluntarily provide through our website, account registration, booking forms, surveys, sweepstakes, last minute booking forms, guest list sign-up forms, newsletter sign up forms and Wi-Fi sign ups.
This personally identifiable data is any information that identifies you, which may include your first and last name, date of birth, email address, mobile phone number, company name, and payment details. We may also collect additional information such as interests, preferences, transactional information, demographics (e.g., age, etc.) and all game related stats and scores for each player. We also collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order. Credit card numbers are collected but not stored. The payment processor’s privacy policy can be accessed HERE.
We also collect certain personal information through your use of a mobile device or a computer, such as smartphones and tablets. This information includes your mobile device identifier, device type and IP address.
We also collect information you may have voluntarily shared with us or made public via social media platforms or information you have given to us as part of a survey. If you sign up for our mailing list, we will collect your email. If you send us any feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, to reply. If you report an incident at one of our locations, we may collect information from you to ensure the incident is properly recorded and remedied. This list is not exhaustive and there may be occasion where it is necessary to collect additional information from you. In that event, we will request this in advance of collection.
We participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Policy below for more information.
Cookies
A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies on http://www.cookiecentral.com/.
When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options" to exercise choices you have for certain cookies, including for interest-based advertising. If you disable or delete certain non-essential cookies, you might not be able to access or use important functions or features of this site or services, and you may be required to re-enter your log-in details. Please note you may also still receive advertisements from the relevant ad serving company whose cookies you opted out of, but the ads will not be tailored to your interests.
Why We Collect Information From You
Collecting your data will enable us to:
Provide a better user experience at our venues or on our website.
Send you content that would be of interest to you through newsletters.
Carry out promotional activities and to continuously build stronger marketing campaigns both online and offline based on customer needs and wants.
Analyze customer behaviors and trends.
Improve our service through reservation and sales by dealing with enquiries or queries and booking process.
Pursue leads through sales and events.
Provide customer service on-site at Puttshack by understanding and appreciating our repeat customers to verify, detect and prevent any fraudulent transactions or criminal activity.
Store all previous game scores and stats to display on leaderboards at Puttshack locations as well as on any digital platform such as our website and social media.
Process payments for gift cards purchased on our website.
Puttshack Perks (for example, a free game).
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. Our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
We do not sell, rent, or license to third parties any of the personal information that you provide to us through our website or at our locations, or authorize any of our suppliers to sell or rent any such personal information, and we do not authorize any of our suppliers to make independent use of your personal information for their own purposes, including but not limited to direct marketing. Data obtained through the booking verification short code program will not be shared with any third parties for their marketing purposes.
Will Puttshack share your personal data with anyone else?
Puttshack may share information with our affiliates (e.g., parent company, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including in negotiations.
We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy. If you do, we will share your information with those third parties.
If you decide to post comments or reviews in a public forum or in a public portion of our website, that information may become publicly available. Screen names may also be posted on digital platforms when using our venues and games.
We may also provide anonymous or aggregate data with advertisers and business partnerships to understand customer trends and patterns, as well as maintaining our business relationships.
We will not be selling your personal information to any third parties.
We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
Should Puttshack be sold or merged with a third party or another business, your personal data and information may be disclosed to our advisers and any prospective purchasers’ or merger partner’s advisers and will be passed on to the new owners of the business.
Your information may be shared with service providers. Among other things service providers may help us to administer our website and digital infrastructure, conduct surveys, provide technical support, process payments, fraud prevention and assist in the fulfillment of orders.
Your information will be collected in connection with the processing of payments by our third-party payment processor. That third party’s use of your information is governed by the payment processor’s own privacy policy, which you can access HERE.
In addition, we may share data in other unanticipated circumstances with your prior valid consent.
Third party sponsors and links from our website
Occasionally, our website may link to third party websites governed by their own privacy policies. We are not responsible for any data collected by these third-party sites and we encourage you to read the privacy statements on the other websites you visit.
Financial Incentives
Notice of Financial Incentive under California Law. We offer our customers a loyalty program that provides certain perks, such as rewards, promotions, and exclusive offers (“Puttshack Perks”). When you sign up for Puttshack Perks, we will ask you to provide your first name, last name, email address, phone number and birthdate. Because our Loyalty Program involves the collection of personal information, it might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services that you obtain when you redeem points. This value is based on the expense related to offering those free or discounted products or services. You may withdraw from participating in Puttshack Perks at any time by contacting customer service at help@puttshack.com.
Marketing Communications
Booking SMS Alerts:
We use your phone number to communicate with you. Each time that you initiate a booking on our website as a returning Perks member, we will send a verification code (to the phone number you are required to enter) by text message during the sign up process to authenticate your Player Profile. As set forth in our website Terms of Use, by booking a tee time you may expressly consent to receive additional text messages from Puttshack. We may send you additional, transactional text messages or other notifications about the status of your booking or reservation at Puttshack.
Puttshack Perks SMS Alerts Program:
When you opt-in to Puttshack Perks SMS alerts, we will send you marketing messages about Puttshack promotions, events, and discounts.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did previously and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at help@puttshack.com.
Carriers are not liable for delayed or undelivered messages
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 3 messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
You must be at least 18 years of age or older to participate in the Puttshack Perks mobile text program. If you are a minor, you will be required to provide adult permission to participate in Puttshack Perks.
By providing your mobile phone at opt-in, you consent to receive future recurring automated marketing text messages to the mobile number provided from or on behalf of Puttshack. You also acknowledge that your agreement to receive these messages is not required as a condition of purchase.
Message & data rates may apply. All charges are billed by and payable to your mobile service provider. Puttshack does not charge you for sending or receiving text messages to. You can unsubscribe at any time by texting "STOP" to 85206. A text will be sent confirming your removal. Puttshack reserves the right to remove subscribers from our messaging database. For more info, text "HELP" to 85206 or contact us online.
This program is not available on all carriers, and Puttshack is not liable for any delays in the receipt of any SMS messages or undelivered messages.
Data obtained from you in connection with this text message service includes your cell phone number, your carrier's name, the date, time and content of your messages, and other information you provide to Puttshack as part of this service. We use this information to contact you with products or services that may be of interest to you and to provide the services you request from us. Your information may be shared with third parties for the purpose of Puttshack providing services to you.
Children's Privacy
We do not knowingly collect any personal information from children under the age of 18[BS1] years to use such personal information for direct marketing purposes. This website is directed to persons who are at least 18 years of age. If a parent or guardian is made aware that a child under the age of 18 has provided us with personal information through any point of contact, we ask to be contacted using the following email address help@puttshack.com, and we will delete the information about the child referenced from our files. If Puttshack has actual knowledge that personal information about a person under the age of 18 has been collected without appropriate adult consent for a purpose other than setting up a booking, then we will take the appropriate steps to delete such information. Puttshack does not sell the personal information of minors less than 18 years of age without affirmative authorization.
Online Tracking
We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
Consent
By accepting and entering our verification code upon entering a valid mobile number, you are expressly consenting to receive text communications. By disclosing your personal data, you consent to the use of your data as set out in this Privacy Policy and agree to be bound by the terms of this Privacy Policy. While we do not collect personal information from persons under the age of 18 to use for direct marketing purposes, when a supervising adult creates a registration for a minor, you are expressly consenting to use of the minor’s registration information to create a screenname to be used only within our venues.
How you can find out about and change your personal data at Puttshack - Data Subject Rights
You may be entitled to certain choices regarding your personal information. Please address written requests and questions about your rights to help@puttshack.com and we will assist you with your request as soon as possible. Please note that to exercise these rights, we may have to verify your identity to make sure you are exercising rights related to personal information belonging to you. Depending on your request, we may request certain information from you to verify your identity and residency using personal information already provided by you such as your name, address, username, or email address, prior to granting any data subject access request, including a request for access or deletion of data. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may also appoint an authorized agent to submit requests to exercise certain privacy rights on your behalf by contacting us at help@puttshack.com. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent, please see section below regarding submitting requests.
Please note, if you elect to exercise one of your choices listed below, you will not receive discriminatory treatment by us for exercising your privacy rights that are conferred upon you by law. You can make the following choices regarding your personal information:
Access. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
Change. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain information, please contact us at the address described below.
Delete. Unless a longer retention period is required or permitted by law, we normally retain your personal information for the period necessary to fulfill the purposes outlined in this policy. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below. We do not discriminate against California consumers who exercise any of their rights described in this policy.
Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future texts by replying 'STOP.'
Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
Authorized Agent. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request: (a) a completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf; (b) if you are a business, proof that you are registered with the Secretary of State to conduct business in California. If we do not receive both pieces of information, the request will be denied.
Cross-Border Data Transfers
As a multi-national company, we transmit information between and among our affiliates. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible, we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. In addition, we transfer your personal information to third party service providers to assist with various services, including, but not limited to, transaction processing and fraud prevention. These service providers may be in other countries. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us as described in the ‘Contact Us’ section below.
CALIFORNIA INFORMATION SHARING DISCLOSURE
California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicates that companies should disclose whether the following categories of information are collected, transferred for consideration, or transferred for an organization’s "business purpose" as that term is defined under California law effective January 1, 2020. We do not “sell” your personal information. The table found HERE shows categories of personal information we collect and transfer in a variety of contexts. Please note that because this list is comprehensive, while a category may be marked that does not necessarily mean that we have information in that category about you specifically. For example, while we transfer bank account numbers for our business purpose in paying our employees (e.g., direct deposit) we do not collect or transfer bank account numbers of individuals that submit questions on our websites’ “contact us” page.
California Consumer Privacy Protection Act of 2018 (“CCPA”)
We adopt this notice to comply with the CCPA (effective January 1, 2020) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice. The CCPA provides consumers (California residents) with specific rights regarding their personal information. In accordance with the CCPA, California consumers may exercise under certain conditions the following four (4) categories of privacy rights with respect to their personal information. Please note that you will not be discriminated against in any way by virtue of your exercises of the rights listed below, which means we will not deny goods or services to you, provide different rates for those goods or services, or provide a different level or quality for those goods or services.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
Debug products to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
Comply with a legal obligation; or
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Visiting: puttshack.com
Emailing: help@puttshack.com
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account.
If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
Objection to Certain Processing.
You may object to our use or disclosure of your personal information by contacting us as described in the Contact Us below. We do not discriminate against California consumers who exercise any of their rights described in this policy.
Contact Us
To contact us, please email help@puttshack.com.
Changes to this Privacy Policy
There may be occasions when we will need to update this privacy policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of your personal data. We will notify you of changes to our privacy policy by posting the revised policy on our website. Your continued use of our website or further disclosure of information to Puttshack shall be understood as your consent to revised policy, including as it applies to information previously provided.